Question 1

Can I place my order over the phone?

Accepted Answer

We encourage customers to place their orders online for the most secure and efficient shopping experience. Our website is available 24/7, and if you need assistance, our AI chatbot is available to help with common questions - especially outside our business hours.

If you're still having trouble, our comprehensive Help Center offers step-by-step guides on creating an account, checking out with different payment methods, tracking your order, and more.

If you're unable to complete your purchase o

Question 2

How do I create an account?

Accepted Answer

Setting up an account is quick and simple! Just follow the steps below:

**On Desktop:**

1. Head to the top right corner of the screen, next to the wishlist heart icon.
2. Click the **person icon**.
3. Select **Register**.
4. Fill out the form with your details and submit to create your account.

**On Mobile:**

1. Tap the **person icon** in the top right corner, beside the cart icon.
2. Choose **Register**.
3. Complete the form and create your account.

**Tip:** Make sure to save your password

Question 3

How do I log into my account?

Accepted Answer

You can log in on both desktop and mobile by following these steps:

1. **Go to our website** and tap or click the **person icon** in the top right corner of the homepage.
2. Enter your **email address** and **password**, then select **Log In**.
3. If you've forgotten your password, click **Forgot your password?** and follow the prompts to reset it.

Question 4

Do You Offer a Subscription Service?

Accepted Answer

We don't currently offer a subscription or automatic ordering service, so you'll need to place a new order each time you'd like to purchase.

However, we do offer a **Rewards Program** where you can earn points (store credit) with every order! To learn more about how it works, please visit the Rewards Program section in our Frequently Asked Questions.

If you have any other questions, feel free to get in touch - we're happy to help!

Question 5

How do I update my shipping address in PayPal?

Accepted Answer

If you're using PayPal at checkout, it might auto-fill your old saved address - which can lead to your order being shipped to the wrong place. Follow the steps below to make sure your **default shipping address in PayPal is up to date**:

**Steps to Update Your Shipping Address in PayPal**

1. **Log in to your PayPal account** at www.paypal.com.
2. Click the **gear icon** in the top right to go to **Settings**.
3. Under the **Addresses** section:
   - You'll see a list of your saved addresses.

Shopping With Us

Can I place my order over the phone?

How do I create an account?

How do I log into my account?

Do You Offer a Subscription Service?

How do I update my shipping address in PayPal?